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For several years now, Uber drivers have complained that the app doesn’t prompt riders to tip them. It’s the first complaint drivers often voice, and Uber only began to allow drivers to accept tips after being sued in California and Massachusetts .
But that’s changing. Uber announced that it is rolling out a tipping option for drivers.
The company has always argued that it offers a seamless experience and that adding a tip feature into its app would interfere with that. It promises an up-front fare to the rider and the driver with no fumbling around for cash or evaluation of a driver’s performance beyond assigning a rating.
Uber’s company culture has been under scrutiny since allegations of widespread sexual harassment surfaced in February. CEO Travis Kalanick is in the midst of a leave of absence , and 20 employees have been fired following an investigation into harassment and discrimination at Uber.
Uber is the only major company in the ride-hailing industry to deny tips. Shannon Liss-Riordan, an attorney who represents drivers in the California lawsuit, welcomed the change.