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In a fresh development, Microsoft has announced that its customer engagement solution Dynamics CRM 2016 is now available for online and on-premise deployments in 130 markets and 44 languages.
The new product claimed to be the most comprehensive CRM release to date, Dynamics CRM 2016 includes advancements in intelligence, mobility and service, with significant productivity enhancements to help businesses and customer-facing employees achieve more.
According to the company officials, Microsoft, Dynamics CRM 2016 delivers intelligent capabilities that surface insights to enable sales, marketing and service professionals to make quicker decisions and take action. Powered by Azure Machine Learning models, Dynamics CRM 2016 previews capabilities such as intelligent product recommendations for sales reps to personalize up-selling and recommended knowledge articles to more effectively resolve customer service issues.
Moreover, Dynamics CRM 2016 also provides the ability to create task-centered mobile apps to streamline the completion of customer-facing activities, like meeting follow-ups, and Cortana integration that shows data to drive interaction and voice-driven CRM.
It is to be noted that Microsoft also announced the next version of its flagship ERP solution, Microsoft Dynamics AX, earlier this month.